Q.	Is the Yoke USB Plug and Play ?

A.	Yes it is. Attach a USB cable and you are ready to fly.

Q.	Does it come with USB cable ?

A.	No. USB cable is extra, since every cockpit setup is different. Some customers require short cables some require longer and some prefer different colors to match individual setup theme.

Q.	Do you have a First Officer 737 Yoke ?

A.	Yes, it is available now.

Q.	Do you make Dual-linked 737 Yokes?

A.

Our Yokes can be linked via software to work as DUAL Setup. However customers looking for physically dual-linked Yokes have to place a special order. Please do keep in mind these are not ready to ship unit. Expect 3-4 weeks lead time. Depending on our schedule it might be sooner. Email us to inquire.

Q.	How Realistic does it feel?

A.	Using various data available through Boeing we have achieved closest feel force possible in our setup. Our Yokes are used by many real world pilots.

Q.	Which Shipping service do you use ?

A.	All of our shipment are via Canada post Xpress Post. Except for U.S.A and Australia, for which we use Fedex and U.P.S. If you have different requirements we will try our best to accommodate you. We always work with our customers for the best possible solution.

Q.	What kind of payment do you accept?

A.	We accept most creditcards, direct payment to our bank, bankwire, T/T etc. We do not accept personal checks. Please look for payment possibilites at the shopping area on our website.

Q.	How do I pay through the website ?

A.	Place your order from the website. One of our staff will contact you within 24hrs via email to confirm your order and give you details for online payment. We use this procedure for fraud and security purposes.

Q.	What does the Warranty Cover ?

A.

Aircraft Controls Engineering (ACE) warrants our products against defects in materials or workmanship for one year. ACE will (at it's option) either repair or replace equipment at no charge (shipping extra) to include the following components: + Cables + Springs + Dampers + Gears + Internal wiring + Internal castings + Internal Electronics This warranty does not cover damage resulting from accident, unreasonable use, neglect, alterations, improper service, improper installation, improper connections with peripherals or other causes not arising out of defects in materials or workmanship. Any service or repair provided outside the scope of this limited warranty shall be at ACE rates and terms in effect.

Q.	Can I repair the product myself ?

A.	No. You require written approval via email by Ace staff for any individual repairs. Unauthorized repair also including opening, Tempering with any ACE products will not be covered by our Warranty terms. All Repairs, Upgrades and Modifications must be Approved by ACE Staff.